Terms of service

Bowlify – Terms & Conditions

Welcome to Bowlify — where everyday serving and storage essentials are made beautiful.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Bowlify customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Bowlify website.
By placing an order, you confirm your acceptance of these Terms.
In the event of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: Boc Solutions Limited
Registered Address: FLAT 2304, 23/F HO KING, COMMERCIAL CENTRE, 2-16 FA YUEN STREET, Mong Kok Hong Kong
Registration: 71760130

4. Our Offer

At Bowlify, we are committed to:

Showcasing a curated collection of bowls, baskets, and home essentials with accurate product descriptions and high-quality imagery.
Providing transparent pricing, including taxes and shipping costs at checkout.
Keeping stock and availability information updated on our website.

5. Order Process

Orders are confirmed once full payment is received.
A confirmation email will be sent upon successful checkout.
All payments are securely processed via trusted third-party payment gateways.
Bowlify reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal

You may return eligible items within 14 days of receiving your order.
Returned items must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
Items must be returned in their original, undamaged condition to qualify for a refund.
Refunds will be issued to your original payment method once approved.

8. Pricing

All prices are listed in USD.
Bowlify reserves the right to correct pricing errors at any time.
International customers are responsible for any applicable duties or taxes.

9. Product Quality & Warranty

Each bowl, basket, and accessory undergoes a quality check before dispatch.
Product images are intended to reflect actual colors and textures as accurately as possible (screen settings may vary).
Report any issues within 14 days of receiving your order.
Warranty does not cover misuse, normal wear and tear, improper use, staining, moisture damage, or pet-related damage.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Standard delivery may take up to 30 days, depending on destination.
You’ll be notified of any delays or stock issues.
If we are unable to deliver, we may offer a substitute or a full refund.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods.
For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Report any issues within 7 days of receiving your order.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution

We aim to resolve all disputes fairly and transparently. If necessary, unresolved disputes may be referred to an independent mediator.

14. Force Majeure

Bowlify is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier issues, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website and becomes effective immediately upon posting.